Power Virtual Agents in a Day

Date(s) - 10/08/2050
9:00 am - 4:30 pm


This beginner-level lab gives you hands-on experience designing and developing a chatbot. We’ll show you the steps to build your bot in less than a day.

This training is designed to on-board and train chatbot authors and business analysts to quickly come up to speed creating and analyzing chatbots with Power Virtual Agents in a single day.

You’ll learn:

  • Power Virtual Agents: Create a chatbot and test it in the demo website. Then, monitor the performance of the chatbot.
  • Power Automate: Make the chatbot more powerful by integrating Power Automate for actions and connecting to Common Data Services to access customer data.
  • Conversational Design: Craft great customer experiences and create successful chatbot conversations by going through those conversational design principles and exercises.

Module 1: Overview and Prerequisites

Module 2: Build your first chatbot

Module 3: Topic Suggestions

Module 4: Improve chatbot with entities, variables, and topic redirect

Module 5: Integrate with pre-built Power Automate flows

Module 6: Topic Design Best Practices

None. However, some experience with Azure will be beneficial.


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