ITIL Fundamentals Foundation Certificate

This three-day course is intended for anyone who is working in an IT Service Delivery role and who wants to gain knowledge in IT Service Management best practice. The course covers the principles of the IT Infrastructure Library and will help you to understand how your organisation can gain significant advantages by applying ITIL concepts to your work environment.

The ITIL Fundamentals Foundation Certification Training Course includes the ITIL Foundation Certificate Exam at the end of the third day of the course, at no additional cost.

After completing this course, participants will have the knowledge to manage and provide an IT Service which fulfils the needs of the business, based on best practice principles. This will include an understanding of how the various sections of their IT organisation work together to achieve the organisation's objectives.

Key topics include:

• an introduction to ITIL - its history, philosophy and key players
• process theory and development
• the goal, activities and any specific terminology relating to Configuration Management, Incident Management, Problem Management, Change Management, Release Management, Service Desk, Service Level Management, Financial Management, Availability Management, Security Management and IT Service Continuity Management
• the technology implications of ITIL and selecting appropriate software
• advice, recommendations and discussion on how to make use of ITIL and apply it in an organisation.