SEPCA Case Study

During November and December 2000, Dee Webb of The Quill Consultancy has been busy developing documentation and delivering training programs for the SEPCA system—the Single Entry Point Comprehensive Assessment system. This is a pilot program developed for the Department of Health and Human Services in the Southern region, also involving other non-government community organisations.

Previously, all organisations were required to collect their own separate data on an individual requiring assistance, sometimes a frustrating exercise for the organisation and individual alike. The SEPCA system now allows a single data collection point for these organisations, thereby considerably reducing the time taken to collect data across all agencies.

The Quill’s involvement in the project extended to the development of documentation, establishing resource requirements for the training programs, and the delivery of training sessions to 240 individuals in the organizations.

The training involved the use of an Access database, using email to send and receive referrals and database maintenance.

The system goes live at the Department of Health and Human Services on 18 December, ready to start data collection on 1 January.