ABOUT US

The Quill Consultancy specialises in computer training, technical documentation and consultancy services. The Quill Consultancy is a Microsoft Certified Partner.

If you would like to book for a training course, would like more information, or would like to be included on our mailing list please email, or phone (03) 6224 0263.

Computer Training

We have a number of full-time trainers with a wide range of experience in computer applications. Most have tertiary qualifications in teaching and are either Certified Microsoft Professionals or Product Specialists. Our high quality courses are held in our well equipped training rooms. Group sizes are normally limited to eight participants and all courses are conducted using Intel Pentium- and Core Duo-based IBM-compatible Personal Computers.

Course manuals, morning and afternoon teas are provided, and for lunch we are located just a short stroll from the central business district of Hobart.

We are happy to conduct training needs analyses, tailor courses to suit particular needs and can provide on-site training if required

Technical Documentation

We believe that good user documentation is a critical part of any software system. It should not assume any previous knowledge of the package and computing generally.

Novice users are often the greatest beneficiaries of user documentation. They need complete instructions - even if only to make them feel confident that they are following the right steps.

We write documentation that is clear, concise and jargon-free, but sufficiently comprehensive to provide answers to all the anticipated problems a user is likely to have.

We can provide hard-copy manuals and can also develop on-line documentation using RoboHelp, Windows Help, Lotus Notes and HTML format.

If you would like to talk to us about technical documentation please send an email message, or phone (03) 6224 0263.

Network Support

The Quill Consultancy can provide a high level of technical support to organisations using Windows - based networks. Due to our years of experience with the Windows environments we can support the network infrastructure of both small businesses and large organisations. We can provide support for desktop management, web servers, database applications, mail systems and more.

We have experience with Microsoft's server products including

• Windows Server
• Internet Information Server
• Exchange Server
• ISA Server
• SQL Server
• Small Business Server

Along with these our staff are also experienced in the use and deployment of applications such as Anti-Virus solutions, Imaging software and Office products.

We deal with many businesses and government departments supporting existing networks, upgrading existing network systems and setting up new systems.

Help Desk Services

The Quill Consultancy provides post-training telephone support to seminar participants as a standard service. Also, we have help desk services supporting a number of local and interstate corporate clients through both fee-per-call and fixed-price contracts. These services extend to clients who require networking and technical helpdesk support.