ITIL Training

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The Quill Consultancy has scheduled ITIL Foundation Training for the 19-21 March  and 13-15 August.

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

 In July 2004 it became an official Australian standard in ICT Service Management (AS8018). Organisations in Australia and around the world are integrating ITIL into their business processes because it represents the most holistic framework for understanding and managing the interrelationships between the components of IT Service Management operation.

Some key benefits from ITIL training include:

• fosters a common language of ITIL within IT service management
• builds acceptance of the need for improved processes and business alignment
• helps build a service culture
• builds participants’ confidence in suggesting improvements
• gives an opportunity for professional development through certification
• helps everyone in IT service delivery see the “big picture"

Course Brochure
 

Date:	19-21 March 2007
Cost:	$1800 (ex GST) which includes the course and foundation certificate exam
On-line booking

 

Date:	13-15 August 2007
Cost:	$1800 (ex GST) which includes the course and foundation certificate exam
On-line booking

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